Frequently Asked Questions
Everything you need to know about bringing UNO style into your home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale furniture cannot be returned unless they arrive damaged.
Do you offer assembly services?
Yes, we offer professional assembly services for an additional fee at checkout. If you select 'White Glove Delivery', assembly and packaging removal are included.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log in to your UNO account to view real-time updates on your shipment.
What materials are used in your products?
At UNO, we prioritize sustainability. Our furniture is crafted from FSC-certified wood, organic textiles, and high-quality metals designed to last a lifetime.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging to initiate a replacement.